Tucson 2013: Gemstone classics and exotics entice buyers

Every Tucson GemFair develops its distinct persona, evolving from a fusion of economics, supply, new finds, and a marketing behemoth that fuels demand. This year was no different, with exhibitors characterizing the mood as upbeat and confident, and retailers looking to pick up old favourites and lesser-knowns alike.
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Staffing shortages?

When I speak at conferences about customer service strategies, I often hear managers discuss how hard it is to recruit and retain good frontline employees. Too many managers mistakenly assume the only way to keep people is to bite the bullet and pay more in salaries, benefits, and perks.

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