In 2021, the retail industry saw acceleration in the digital world. Small business owners quickly learned their digital customer experience was as important as its in-store counterpart.
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For the retail sector, the 2020 holiday shopping season was a unique case study of consumer behaviour, as well as a boon to stores using digital marketing to drive sales.
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GSI notes an emerging pattern of ‘undisclosed’ natural diamonds being mixed with laboratory-grown diamonds in jewellery.
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With the holiday season underway, it is more important than ever to put ‘double-check safety and security’ at the very top of every jewellery retailer’s ‘to-do’ list.
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In August of this year, JB contributor, Kyle Abram, spoke to Robin Erfe as research for his upcoming article, ‘Where Black lives don’t matter to jewellers.'
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Earlier this year, 29 BIPOC (Black, Indigenous, and People of Colour) U.S.- and U.K.-based jewellery designers penned an open letter to the industry.
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Completely cleansing the global diamond industry of blood, corruption, and conflict is no easy feat, and few are more familiar with this challenge than Ian Smillie.
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Following months of lockdown measures, retailers across Canada have slowly and carefully been reopening their brick-and-mortar stores.
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The jewellery industry is growing at a rate of five to six per cent per year, but with changing customer preferences (not to mention the all-important millennial demographic), how can you ensure your store remains competitive, generates sales, and continue to offer an outstanding customer experience?
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In the wake of recent break-in activity in Canada, jewellers are carefully assessing their unique vulnerability to attacks and asking themselves what needs to be done to properly protect their business.
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