Secrets to building a large and loyal customer base

June 23, 2016

There is an unseen enemy in the world of retail that has led many sales professionals to disconnect from their customers, staff, and, worst of all, themselves. I'm referring to two-headed monster of selfishness and greed, which has worked silently over the years and led us to many of...

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Are you using one-liners to connect with the customer?

April 28, 2016

I want to share valuable insight into some of the best one-liners I use to help me connect with my customers, get them to relax, and to establish trust. It all goes back to my philosophy in Modern Day Selling on creating a showtime experience while selling your customer....

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The Hong Kong shows: Attendance up, but mixed results reported

April 7, 2016

Notwithstanding global events and the current downturn in the luxury market, the 33rd edition of the Hong Kong International Jewellery Show and the third edition of the Hong Kong International Diamond, Gem & Pearl Show concluded with a combined attendance increase of 5.4 per cent over last year.

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Secrets to building a large and loyal customer base

February 25, 2016

I am excited to start a new series on what I see is the proper way to build a large loyal and dedicated customer base. Over the course of the next several articles, I will share secrets to success that have made my selling career fun, easy, and effective.

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Modern-day selling: Effective closing

February 4, 2016

Have you ever really thought deeply about the concept of closing a sale? For many sales associates, this part of the process can be very complicated and complex. In fact, it often is the toughest part of the sales presentation.

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Selling with vision and insight

October 23, 2015

In our journey to discovering new avenues to success, I hope you have found great satisfaction in connecting with your customers in a new way. At this point, you have been given new skills on how to truly connect with your customer and see your sale in a whole...

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The modern-day sales presentation: Managing your sales presentation

September 16, 2015

Last time, I shared some insight into examining your selling style and how to create one that is more effective with the modern day customer. To complement that topic, I'd now like to discuss a very important process that can help make you more efficient and effective in selling...

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The modern-day sales presentation: Creating your selling style

July 22, 2015

Along our journey to discovering the modern day sales presentation, I have shared with you insights that have revolutionized my sales career. I hope the importance of seeing your sales presentation in a new light, re-establishing the bond of trust with your customer, and connecting with him or her,...

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Mind reading for managers: How to fully engage staff in five easy conversations

July 2, 2015

Did you know only a fraction of your staff bring their 'A game' to work every day? According to companies like Aon Hewitt and the Gallup Organization, this number is about one in five. The rest? At best they are bringing their B or C games to work—at worst,...

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Going once, going twice”¦

June 3, 2015

Pearls are not only June's birthstone, they are one of the staples of auction houses around the world, with buyers eager to possess pieces of exemplary quality or provenance. Natural pearls and South Sea pearls take the lead over Akoya cultured pearls, even when cultured pearls have provenance of...

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