Creating the simple-minded customer

We close out this series on the four basic customer types by focusing on our main goal, which is that of creating the simple-minded customer. Every customer that you sell has the potential to eventually become one of these. What is a simple-minded customer, you ask?

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Lifting the veil: Selling to a guarded customer

Last time, I shared with you the four basic customer types. Every client with whom you interact falls into one of these four categories. Understanding who these customer types are allows you to meet their needs and give them the ultimate jewellery-buying experience they desire. Once you are able...

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The four basic customer types

Over the years, we have been trained to understand the four basic personality types. Some use animals such as lions, monkeys, giraffes, and turtles to describe them. Others use words like, 'dominant,' 'expressive,' 'amiable,' and 'analytical.' This concept is very effective in understanding your customer and teaching you how...

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How to compete with discounters

If you manage a small- to medium-size business, chances are you encounter pricing pressures from some version of a large discounter. These competitors may have more money to spend to attract new customers, more buying power to undercut your prices, and more resources to outlast you in a price...

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Staffing shortages?

When I speak at conferences about customer service strategies, I often hear managers discuss how hard it is to recruit and retain good frontline employees. Too many managers mistakenly assume the only way to keep people is to bite the bullet and pay more in salaries, benefits, and perks.

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