What to look for
After a robbery has occurred, associates frequently recall suspicious individuals who may have been observed in the store prior to the loss. We’ve seen time and time again associates recollecting individuals who displayed certain curious characteristics and behaviour that may have indicated a crime was about to be committed. When associates have a feeling something about an individual is not right, it is important they trust their instincts accordingly. Here are 10 red flags to watch for regarding suspicious behaviour:
1) Is the person talking on a cell phone?
2) Is the person wearing sunglasses?
3) Is the person wearing a hat pulled low over their eyes or a hoodie?
4) Is the person wearing inappropriate clothing for the season?
5) Are three or more people entering the store together?
6) Is the person placing large or bulky items on the showcase, presentation pad, or mirror?
7) Is the person asking unusual questions, particularly about security, hours, or schedules, or looking with keen interest at your cameras or security equipment?
8) Is the person asking to see the most expensive watch or jewellery item in the store?
9) Does it appear the person is making hand signals or other gestures to communicate with someone else?
10) Is the person walking around the store with their hands in their pockets to avoid touching anything that would leave fingerprints?
Whenever you or an associate encounters any of this behaviour, it is important to share concerns with other members of the team. In addition, documenting this potential ‘casing’ intelligence activity in a suspicious incident log helps to record, share, and track these occurrences amongst staff.
