Often issues around decision-making, roles and responsibilities, authority, management, ownership, and overall strategy in a family business can be pinpointed to a breakdown in communication.
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If you became incapacitated tomorrow, what would happen to your business? Though “planning for the unexpected” is not the most pleasant of topics, it behooves all independent jewellery retailers to consider even the most uncomfortable of scenarios when thinking about the future of their business. Specifically, death, disability, and divorce—the three Ds—are among the most common reasons for business failure. Indeed, many shops simply cannot survive the death, disability, or divorce of an owner.
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When a business’s ownership changes hands, this transition can, understandably, be a challenge for those involved.
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Whether you are launching a new business, five years in, or beginning to plan for the transition of ownership to the next generation, taking the time to write a proper business plan is certainly a worthwhile feat. This valued document can help align the expectations of all owners/managers, while also serving as a blueprint for how to run the business and set the pace to achieve its goals.
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Compensation is a known contentious issue amongst most business partners, but even more so in a family business. Often, decisions made by parental owners can impact the personal and professional relationships of the next generation.
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Ultimately, all businesses need a succession plan. While many owners believe they have one in place, experience would indicate that, unless this is documented and reviewed on a regular basis, it is common to find multiple owners have varying expectations about their operation’s succession plan.
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In family businesses, decisions surrounding succession have the potential to create much conflict and animosity if they are not clearly outlined and understood by all. Having a management succession plan in place in the case of death, incapacity, and retirement can very well save both the business and the family. It is worth taking the time to develop one.
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Family council meetings are intended to provide a communication forum to keep the broader family informed of what is going on in the business, provide the owners with a forum to promote employment and career opportunities to relatives, promote the succession guiding principles and corresponding business rules, and allow the family to connect or reconnect as a unit.
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As family businesses evolve from their beginnings where the driving force was (in many cases) primarily entrepreneurial, there are several areas that are often overlooked.
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