Tag Archives: Brian Barfield

Creating the simple-minded customer

We close out this series on the four basic customer types by focusing on our main goal, which is that of creating the simple-minded customer. Every customer that you sell has the potential to eventually become one of these. What is a simple-minded customer, you ask?

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Lifting the veil: Selling to a guarded customer

Last time, I shared with you the four basic customer types. Every client with whom you interact falls into one of these four categories. Understanding who these customer types are allows you to meet their needs and give them the ultimate jewellery-buying experience they desire. Once you are able to do this, a bond of trust is built that allows these clients to become the foundation of your most loyal customer base. This can eventually lead you to lasting success filled with greatness.

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The four basic customer types

Over the years, we have been trained to understand the four basic personality types. Some use animals such as lions, monkeys, giraffes, and turtles to describe them. Others use words like, ‘dominant,’ ‘expressive,’ ‘amiable,’ and ‘analytical.’ This concept is very effective in understanding your customer and teaching you how to meet their needs.

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