Off-premises crime: The threat is growing—are you prepared?

February 1, 2013

Off-premises robbery involving retail jewellers is a growing concern in Canada, reinforcing a key loss-prevention lesson for the benefit and well-being of the entire jewellery industry.

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Carbon copy: When imitation isn’t the highest form of flattery

February 1, 2013

Shelly Purdy remembers the first time she realized her designs had been copied. It was early on in her career and a friend had pointed out an advertisement for rings that bore a striking resemblance to her own. Surprised and disappointed, Purdy had no choice but to move on,...

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Premium and branded diamonds are the industry’s darlings, but are they worth the cut?

February 1, 2013

Faced with a competitive market, today's diamond merchants look to enhance the appeal of their goods and re-engage loyal clientele to add more sparklers to their collection.

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Is it time to add manufacturing technology to your store?

February 1, 2013

Sean Plunkett often finds himself having the same friendly argument at trade shows when he represents ArtCAM. Inevitably, a jeweller will stop by to check out the computer-aided design and manufacture (CAD/CAM) software program and argue they could make a piece faster by hand.

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Colour blind: The challenges of grading and valuing coloured gemstones in today’s market

February 1, 2013

The 'advances' in the business of altering gemstones are moving far more rapidly than our ability to detect and/or understand them. By the time knowledge of any specific treatment is widespread, there is often an 'improved' version of that technique or something totally different in the market.

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2013 AGTA Spectrum Awards: Canadian designers make a big splash

February 1, 2013

Gregore Morin was hoping one of his designs might catch the attention of the Spectrum Awards judges, but he didn't expect all three would—in the same category.

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How experience and close observation can save you money

February 1, 2013

Experience and keen perception are a must in the jewellery industry. Since the scale of the object is most often very small, this is a good place to start training the eyes to see things that can truly make a difference in value and price.

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Managing multiple customers: Five tips for juggling customers, callers, and walk-ins

January 24, 2013

You know the scenario... your workday is running smoothly and manageably when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question.

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Catching up with Hera Jewellery

December 3, 2012

Hera Arkarakas is a people person. Although she works behind the scenes most of the time designing her jewellery collections, getting out in front of consumers is an opportunity she is quick to jump on. The interaction and feedback are invaluable, she says.

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Tom’s Tool Tip

December 1, 2012

The bench jewellers I know, myself included, have a tendency to use their tools for purposes other than for what they are intended. I, for instance, tend to grab a pair of diagonal cutters when I want to snip through a piece of binding wire or lift a worn...

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